Symphony, business application experts who drive business value by helping enterprises implement, upgrade, integrate and optimize their HR and Financial systems and processes, have developed a strategic upgrade process designed for mid-market organizations looking to realize the greatest return and functionality of their HR and Financial application investments.

Symphony’s Strategic, Accelerated, Flexible and Efficient (S.A.F.E.) Upgrade Service provides an affordable and rapid alternative for upgrading your HR or Financial environment quickly, safely, and cost effectively; including proficiencies in ADP, PeopleSoft, Oracle and Lawson.

S.A.F.E. is a comprehensive upgrade methodology that addresses the current and future needs of the customer, taking advantage of new features of the software while moving through the technical aspects of the upgrade process.

S.A.F.E. can be tailored to the individual needs of the customer taking into account that they are still running their business while upgrading. The upgrade process can be conducted either in the Symphony Upgrade Lab or onsite. S.A.F.E. is a thorough solution that connects all steps in an upgrade process and includes:

• Project Management
• Project Plan & Scope
• Release Evaluation
• Utilization of Remote Lab Environment
• Installation of Software
• Conversion of Data
• Customization Retention Analysis and Best Practices
• Change Management
• Testing
• Training for Technical and Functional End-Users

Strategic

Symphony structures our projects so that the customization analysis phase runs concurrently with the initial pass of the upgrade in our internal Lab. This maximizes the work accomplished, while minimizing the impact on the project timeline. Our goal during this analysis is to help you eliminate all the unnecessary or redundant customizations, thus minimizing your total cost.

Accelerated

Utilizing our Upgrade Lab, Symphony can complete your upgrade at an accelerated rate. Our lab methodology guarantees a repeatable and precise set of upgrade tasks that minimizes errors and maximizes time efficiency.

While the upgrade project timeline is accelerated, if you have customizations, they will be included in your upgrade database. Many competitors leave your customizations out of their lab upgrades, choosing instead to deliver a repeatable “cookie cutter” upgrade. Our refined methodology delivers a repeatable upgrade process that allows time for the analysis and redevelopment of your customizations.

Flexible

Using the Symphony Upgrade Lab allows for minimum disturbance to your current production support staff and end-users. By the time we get on site, all the issues have been removed from the upgrade process allowing us to come on-site and seamlessly load your upgraded database for end-user testing.

During the end-user testing phase of the project, we are available to supplement your functional staff with creating and executing test scripts.

Efficient

Our proven upgrade methodology has enabled us to successfully upgrade both mid-market and large Financials and HCM customers. These customers have ranged from lightly customized (100-200 customizations) to heavily customized (1,000-2,000 customizations). Our balanced methodology was developed for all organizations, regardless of size, and is designed to minimize the overall project timeline and cost.