Healthcare organizations implement clinical healthcare information technology , such as EMR, to achieve similar objectives: improve the quality of care, enhance patient safety, and eliminate inefficiencies to reduce the cost of care.  However, true value of the implementations can only be obtained by accurately converting data into useful information in a timely, user-friendly manner.  Health systems have silos of data, making it expensive and challenging to retrieve actionable information.  Symphony’s BI services are designed to facilitate operational, clinical, and strategic decision-making at lower development cost and quicker turnaround time.  We have partnered with large health systems to analyze critical clinical data, key financial metrics, and utilization information and to improve core measures of quality.  Symphony brings deep working knowledge of data across the healthcare spectrum (hospitals, physician groups, and health plans) to develop a robust and reliable data infrastructure.

 Symphony’s solution offers accurate, timely, complete information at the point-of-care in a cost-effective and user-friendly manner.  Symphony deploys the infrastructure through an incremental approach that results in a demonstrable ROI for our clients at each milestone. For example, we recently deployed a large nationwide data warehouse that provides reimbursement benchmarks to the physicians and clinics in 18 months.   

• Analysis & Reporting: Symphony deploys it framework of quality reporting, financial analytics and operational dashboard reporting to deploy user-friendly accurate reports. Symphony integrates the clinical quality reports with clinical systems to provide the information at the point of care through a variety of techniques including HL7 messaging, single-sign on and Lab & procedure ordering integration. Symphony's services include:
  

• Implement custom reporting guidelines such as CMS-JCAHO (core measures), PQRI, custom P4P, Medicare/Medicaid and Meaningful use recommendations
• Chronic care registries deployment
• OLAP design and implementation
• Custom reports development
• BI portal and dashboards deployment
• Data extract in DSS & SAS formats for research & grant initiatives  

• Advanced Analytics: Symphony develops advanced reporting and drill down features using statistical tools and techniques to deliver functionalities such as contract modeling, predicting health of population, optimizing OR resources, payment pattern analysis, root cause analysis, simulation of demands to optimize nurse scheduling and trending total cost of quality. These analysis intended to foster better decision making, clinical research and provide major competitive advantage. Our services include:
  

• Predictive modeling
• Integration into business process management applications
• Information model management
• Development of alternate intelligence mining (e.g., Text, voice and unstructured data)
• Fraud detection algorithm development
• Social networking algorithm development
• Data Visualization; Humanization of Data

• Implementation Planning: Symphony understands that most health systems are comprised of multiple local data sources with data owners who operate in a collaborative, yet competitive environment. The enterprise data warehouse infrastructure forms the basis for the end users to generate reports, perform analysis, and use business intelligence capabilities. Developing a robust and reliable data infrastructure to support these requirements require extensive planning and buy-in of several process, methods and decisions. Our services include:

• Requirements analysis
• Data governance modeling
• Security & access policies development
• High-level design of a data warehouse model – including federated, centralized, or hybrid models
• Master data and metadata management planning
• Deployment and roll out planning

• Data Warehouse deployment: The enterprise data warehouse infrastructure forms the basis for the end users to generate reports, perform analysis, and use business intelligence capabilities at the point of care.  Symphony helps our clients deploy the data warehouse and BI solution through an incremental approach that has a demonstrable ROI at each milestone. Our services include:

• Data governance, security & anti-trust and audit trail implementation
• Enterprise data modeling & implementation (clinical, operational, financial, and customer)
• Data retrieval design: Software and appliance based
• ETL design & implementation
• Data distribution implementation,: federation, Centralized and Hybrid
• Data mart & OLAP design 

• Data Integration: Symphony’s data integration enable clients to leverage all the data assets distributed across the enterprise and other external sources.  Symphony develops or customizes the ETL’s in its PDQ framework ETLs that are automated and extensible in order to provide low total cost of ownership. Integration is the first step to developing accurate analytics, hence Symphony developed stringent data quality routines that are essential to report meaningful use, P4P, patient safety and operational measures. Our services include:
  

• Connection management to data sources including EMR’s CPOE, ePrescription, decision support and other systems
• ETL development & deployment
• File handling & batch process scheduling
• Data quality management
• Data profiling & normalization
• Data validation & integrity testing

• Data Management:  Our services are designed for lowering total cost of operations at uncompromising quality and optimal cost. Our services include maintenance of the following components:

• Master data management (including master patient, clinic or physicians indices)
• Metadata management
• Data reconciliation and archival
• Data quality audit
• Anti-trust & security incident reporting

Related links:

• Click here for more information on our Epic Implementation Services.
• Click here for more information on our Epic Clarity Reporting Services.
• Go to our Business Intelligence and Data Warehousing services page
• Click here to view our approach to deploying and transformative healthcare data infrastructure to enable the “closed loop” model